Privacy Policy

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at hello@hipotential.com.my

Information We Collect

Hipotential (HIPO) does not sell, share or trade customers’ personal information collected online with third parties. When you create an account at HIPO, the personal information we collect may include your:

• First and Last Name
• Email
• Telephone
• Fax
• Mailing Address

The personal information we collect from you will be used in some or all of the following ways:

• To deliver the products you have purchased from HIPO
• To update you on the delivery of the product and for customer support purposes
• To provide you with relevant product information
• To process your orders and to provide you with the services and information offered through our website and which you request

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on HIPO website, we will also use your personal information to send you marketing and/or promotional materials from time to time. If relevant, we will allow our sister companies to send relevant marketing materials to you. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by our parent company, HIPO. You must only submit to us or our parent company or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties.

We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on HIPO website.

Security of Your Personal Information

HIPO ensures that all information collected will be safely and securely stored. We protect your personal information by:

• Restricting access to personal information
• Maintaining technology products to prevent unauthorised computer access
• Securely destroying your personal information when it’s no longer needed for our record retention purposes.

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from HIPO website. In exceptional circumstances HIPO may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. HIPO is committed to complying with the PDPA (Personal Data Privacy Act 2010) and the National Privacy principles.

We may however use your contact information to send newsletters from us and from our related companies.

Collection of Computer Data

When you visit HIPO, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our site
• The pages within HIPO you visit
• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

HIPO Statement at any time. Any changes to this policy will be published on our site.

Complaints about Breaches of Privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at hello@hipotential.com.my

PERSONAL DATA PROTECTION ACT 2010

In compliance with the Personal Data Protection Act 2010 and its regulations, this notice is issued to all our valued customers and/or prospective customers. This Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us.

Collecting and Processing of Your Personal Data

We have collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with HIPO operated under official company name  HIPOTENTIAL SDN. BHD. 202301002852 (1496771-T) (“we”, “our”, “us”, or “Company”). Your personal data enables us to achieve the Purposes stated herein.

Description of Personal Data

The personal data that you will provide may include but not limited to your name, age, identity card number or passport number, address of correspondence, including office address, gender, date of birth, contact information, e-mail address, mobile number, house number, facsimile number, and office number.

Purpose of Collection

The collection and processing of personal data includes but not limited to the following purposes:

• To deliver the products you have purchased from HIPO
• To update you on the delivery of the product and for our customer support purposes
• To provide you with relevant product information
• To process your orders and to provide you with services and information offered through our website and which you request

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes:

• Customer relationship management procedures whichever we deem necessary and fit;
• Client profiling activities in connection with our services and products;
• Communication with you and delivery of information by e-mail, telecommunication means, including telephone calls or text messages or social media about products and services offered by Class Of Third Parties under the clauses herein;
• Customer loyalty programmes; and
• Such other purposes provided for in our particular services or products offered by us.

 Internal Records and External (Marketing)

• Marketing of our products/ services to you whether present or future;
• For purposes relating to any of the above, including but not limited to research, benchmarking and statistical analysis;
• Internal record keeping.

Legal Compliance

• Prevention, hindrance, reporting of any crime including but not limited to fraud, bribery and money laundering;
• Compliance to any legal or regulatory requirements relating to the provision of our services/ products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, order, by-law, guideline, circular, code applicable to us or any associated, subsidiary, related companies of our group.

Sources

The sources that we may obtain your personal data includes but not limited to booking forms, registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.

Class of Third Parties

HIPO does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our parent company, and associate partner(s)

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on HIPO website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by our parent company or marketing partner, Conceptitude Resources. You must only submit to us or our parent company or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Any person to whom we are compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, court of laws, tribunal, arbitration centre, commission or council or association legally authorized by law.

Your Obligations

It is obligatory for you to supply your personal data to us in the most accurate manner.

Failure to supply and consent to the Processing of the Personal Data in relation to the Purpose will result:

• In our inability to provide you (i.e. customers/prospective customers) with the information, notices, services and/or products requested;
• In inability of us and/or our selected authorized third parties to send you information by e-mail, telecommunication means (telephone calls and text messages) or via social media concerning related and unrelated products and services offered by us and our affiliated business partners which we consider will or may interest you.

Your Rights

Rights to Request Access to Personal Data

You are entitled to request access to your personal data that is processed by us with reasonable notice.

Rights to Request Correction of Personal Data

You can update your personal information anytime by accessing your account on HIPO website. For any other corrections, you are entitled to request the correction of your personal data that is held by us with reasonable notice. With respect to this, you may:

• Request correction and/or update of your personal data that is inaccurate, incomplete or out-of-date; and
• Request retention of your personal data only as long as necessary for the fulfilment of the Purpose stated in clauses herein.

In accordance with the Malaysian Personal Data Protection Act 2010, and to the extent not limited by any other applicable law, we may:

• Charge a fee for processing your request for access or correction to the personal information; and
• Refuse to comply with your request for access or correction to the personal information.

Rights to Limit Processing Of Your Personal Data

You are entitled to limit our processing of your personal data by expressly withdrawing in full, your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions, and within a reasonable amount of time period. You may opt out of receiving any communications from us at any time by clicking on the “unsubscribe link” on the relevant e-mail communications.

CONTACT TO MAKE INQUIRIES AND COMPLAINTS REGARDING PERSONAL DATA

If you intend to exercise your rights in clauses herein to make inquiries or complaints regarding your personal data, our policies, procedures in relation to processing your personal data, you may contact us via email hello@hipotential.com.my